Thank you for shopping with us! We strive to process and ship your order as quickly as possible. Below is a summary of our shipping policies to help you understand our process:
Handling & Shipping Time
We strive to process and ship all orders as quickly as possible. Our standard handling time is 1 - 3 business days before shipping. However, this timeframe may vary due to product availability, order volume, or unforeseen delays.
Estimated Shipping Time
Once your order has been processed and shipped, estimated delivery times are as follows:
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US Orders: 5-10 business days
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International Orders: 6-12 business days (depending on destination and customs processing)
Shipping Rates:
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Enjoy free worldwide shipping on orders over US$75. For orders under US$75, we offer a flat shipping rate of US$4.99.
Delays & Availability
Please note that handling and shipping times are subject to change due to factors beyond our control, including but not limited to:
- Product restocking or availability issues
- High order volume or peak seasons
- Carrier delays (weather, holidays, etc.)
If an item is delayed or out of stock, we will notify you as soon as possible with an updated timeframe or alternative options.
International Shipping:
- We currently offer international shipping to select countries. Please note that customs duties and taxes may apply, and these charges are the responsibility of the customer.
- Shipping times for international orders can vary, and we recommend checking with your local customs office for further details.
Address Accuracy:
- Please double-check your shipping address before completing your order. We cannot be responsible for incorrect or incomplete addresses provided by the customer. Additional charges may apply to reship items due to address errors.
Customer Support:
- If you have any questions about your order or need assistance, feel free to reach out to our customer support team via our Contact page or email us at info@thezenpulse.com.
Thank you for your understanding and patience. We appreciate your business!
