At Zen Pulse, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Below is a detailed overview of our return and refund policy.
Returns
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Eligibility for Return:
- You can return items within 30 days of receiving your order.
- To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
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Defective or damaged items, or those significantly not as described, are eligible for return. Please contact us immediately if there is an issue with your order.
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Non-Returnable Items:
- For hygienic reasons, we do not accept returns on personalized, opened, or used items, unless the item is defective or not as described.
- Gift cards or downloadable products are also not eligible for returns.
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How to Return an Item:
- To start a return, please contact us at info@thezenpulse.com or via our contact page.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, we will provide you with return instructions and a return shipping label if applicable.
Refunds
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Eligibility for Refund:
- If your return is approved, a refund will be processed to your original method of payment.
- Refunds for returns will be issued once we receive the returned item and confirm that it is in the original condition.
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Refund Timeline:
- Please allow 2 – 3 business days for your refund to be processed after we have received your returned item.
- Refunds are typically issued back to the payment method used during checkout. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
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Partial Refunds:
- In certain cases (such as items that are returned in a used or damaged condition), we may issue a partial refund.
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Shipping Costs:
- Shipping costs for returns are non-refundable, except in cases where the item is damaged, defective, or not as described.
Exchanges
- We currently do not offer direct exchanges. If you'd like a different size, color, or item, please return the original purchase and place a new order.
Buyer Protection
- We take pride in providing a high-quality shopping experience, but if you receive an item that is defective, damaged, or significantly different from what was described, we will work with you to ensure your satisfaction.
- If you encounter any issues with your order, please reach out to us within 7 days of receiving the item. We will guide you through the return and refund process.
How to Contact Us:
- If you have any questions or concerns about your order, please use the Contact page on our website to send us your inquiries. We're here to help!
Thank you for choosing Zen Pulse. We appreciate your business and are committed to providing you with the best service possible!
